Terms and Conditions
Last Updated: June 2026
1. Introduction and Who We Are
These Terms and Conditions govern your use of the services provided by SHOPNIX GROUP LTD, a company registered in England and Wales under company registration number 16538895, with its registered office at 22 Green Lane, Oldham, Lancashire, United Kingdom, OL8 3AY.
Throughout these Terms and Conditions, “SHOPNIX”, “we”, “us”, and “our” refer to SHOPNIX GROUP LTD. “You” and “your” refer to the individual or entity purchasing from us or using our services in any capacity.
By placing an order with us, browsing our store, or using any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use our services or purchase from us.
We sell products across multiple channels including our own website and third-party marketplaces such as eBay, Amazon, and others. These Terms and Conditions apply regardless of the channel through which you purchase from us, subject to any additional terms imposed by those third-party platforms.
We reserve the right to update or amend these Terms and Conditions at any time. The version published at the time of your order is the version that applies to that transaction. We recommend that you read these terms each time you make a purchase.
2. Eligibility to Purchase
By placing an order with SHOPNIX GROUP LTD, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract under the laws of England and Wales. Our products and services are intended for personal, non-commercial use unless otherwise agreed with us in writing.
If you are purchasing on behalf of a business or organisation, you confirm that you have the authority to bind that business or organisation to these Terms and Conditions.
We reserve the right to refuse service, cancel orders, or restrict access to our store at our discretion, including in cases of suspected fraud, misuse, abusive behaviour, or any other breach of these terms.
3. Our Products
We offer a range of products including home essentials, car accessories, tech gadgets, and lifestyle items. We take care to ensure that all product listings are accurate, complete, and not misleading.
Product images are provided for illustrative purposes and may differ slightly from the actual product due to photography lighting, screen calibration differences, or minor variations in manufacturing. We always aim to represent products as accurately as possible.
Product descriptions, specifications, dimensions, and compatibility information are provided in good faith and are as accurate as we are able to make them at the time of listing. If you have any specific questions about a product before purchasing, we encourage you to contact us before placing your order.
We reserve the right to withdraw, modify, or discontinue any product at any time without notice. The removal of a product from our store does not affect any order that has already been accepted.
Stock availability is subject to change. While we endeavour to keep our listings updated in real time, there may be occasions where a product becomes unavailable after you have placed an order. In such cases, we will contact you promptly and offer either a full refund or an alternative product of equivalent value and quality, at your discretion.
4. Pricing and Payment
All prices displayed on our store listings are inclusive of VAT where applicable and are displayed in pounds sterling (GBP) unless otherwise stated. Prices are correct at the time of listing and are subject to change without notice. The price you pay is the price displayed at the time you complete your purchase.
We accept payments through the methods available at checkout on our store or the third-party marketplace through which you purchase. These may include debit and credit cards, PayPal, and other payment options provided by the relevant platform.
Payment is taken at the time of order placement unless otherwise stated. We do not store your full card details. All payment processing is handled by secure third-party payment processors operating under applicable financial regulations.
If a pricing error occurs on a listing and you place an order at the incorrect price, we reserve the right to cancel that order and notify you accordingly. We will never charge you more than the price displayed at the time of purchase without obtaining your explicit agreement first.
We may from time to time offer promotional discounts, coupon codes, or special pricing. Such offers are subject to their own specific terms and conditions and cannot be combined with other offers unless explicitly stated.
5. Placing an Order
When you place an order with us, you are making an offer to purchase the product at the stated price. A contract between you and SHOPNIX GROUP LTD is only formed when we accept your order and dispatch the item. An order confirmation email or message does not constitute acceptance of your order; it is merely an acknowledgement that we have received it.
We reserve the right to decline or cancel any order at any time before dispatch. If we cancel your order, you will receive a full refund of any amount paid.
You are responsible for ensuring that all information you provide when placing an order, including your name, delivery address, and contact details, is accurate and complete. We cannot be held responsible for delays or failures in delivery caused by incorrect information provided by you.
Once an order has been dispatched, it may not be possible to cancel it. Please contact us as soon as possible if you wish to cancel an order. See our Returns and Refunds section for further information.
6. Dispatch and Delivery
We are committed to dispatching orders promptly. Unless otherwise stated in the listing, we aim to dispatch all orders within one to two business days of payment being confirmed. Dispatch times may be longer during peak periods, public holidays, or in exceptional circumstances, and we will always communicate any delays to you.
Delivery timescales are estimates and are not guaranteed. While we work with reliable courier and postal partners, delivery times can be affected by factors outside our control, including weather conditions, carrier delays, customs processing for international orders, or other unforeseen events.
Standard UK delivery is typically expected to arrive within two to five business days from the date of dispatch unless a different timeframe is stated in the listing. Expedited delivery options may be available at additional cost.
Risk of loss and damage to goods passes to you upon delivery. If you are not available to receive a delivery, our courier or postal service may leave the parcel in a safe location, with a neighbour, or at a local collection point. You will be notified of any such arrangement.
If a parcel is marked as delivered but you have not received it, please contact us immediately. We will investigate the matter with the relevant carrier and work to resolve the situation as quickly as possible. We may require you to sign a declaration confirming non-receipt before we can raise a claim with the carrier or issue a replacement or refund.
We are not responsible for delays caused by incorrect or incomplete delivery addresses provided at the time of ordering. Any additional costs incurred as a result of a failed delivery due to incorrect address information may be passed on to you.
7. International Orders
Where we offer international shipping, delivery timescales and costs will vary by destination. International orders may be subject to customs duties, import taxes, or other local charges levied by the destination country. These charges are the sole responsibility of the recipient and are not included in the price you pay to us.
We have no control over customs processes and cannot predict delays that may result from customs inspections. We will always comply with export laws and regulations and will provide accurate customs declarations for all international shipments.
If an international parcel is refused at customs, returned to us, or abandoned due to non-payment of import duties, we reserve the right to deduct any resulting costs from your refund.
8. Returns and Refunds
We want you to be completely satisfied with every purchase from SHOPNIX. If for any reason you are not happy, we aim to make the returns process as straightforward as possible.
Your Right to Cancel (Consumer Contracts Regulations 2013) As a consumer purchasing online in the United Kingdom, you have the legal right to cancel your order within 14 calendar days of receiving your item, without giving any reason. This is your statutory cancellation right. Following cancellation, you have a further 14 days to return the item to us. We will issue a full refund, including the standard delivery cost you paid, within 14 days of receiving the returned item or evidence that it has been sent back to us, whichever is earlier.
To exercise your right to cancel, please contact us at info@shopnix.co.uk before returning any item. Return postage costs in this instance are your responsibility unless the item is faulty or not as described.
Faulty, Damaged or Incorrect Items If your item arrives faulty, damaged, or different from what you ordered, please contact us within 30 days of receiving it. We will arrange a return, replacement, or full refund, including all postage costs. We may ask you to provide photographs or other evidence of the fault or damage to assist us in resolving your issue and improving our quality control.
Items Not as Described If you receive an item that does not match the description or specification in the listing, please contact us and we will resolve the matter promptly, including arranging collection or return at no cost to you.
Change of Mind Returns We accept change of mind returns within 30 days of delivery, provided the item is returned in its original condition, unused, and in its original packaging where applicable. Return postage costs in this scenario are your responsibility. We reserve the right to make a deduction from the refund for any diminishment in value if the item has been used beyond what is necessary to inspect it.
Non-Returnable Items Certain items may not be eligible for return for hygiene, safety, or legal reasons. These include but are not limited to sealed items that have been opened where the seal is necessary for health or hygiene protection, personalised or custom-made items, and perishable goods. Where a product is non-returnable, this will be clearly stated in the listing.
Refund Processing Refunds are issued to the original payment method used at the time of purchase. We aim to process all refunds within five business days of receiving the returned item and confirming its condition. In most cases refunds will appear in your account within three to five business days after we process them, depending on your bank or payment provider.
9. Warranties and Product Guarantees
All products sold by SHOPNIX GROUP LTD come with the statutory rights afforded to consumers under the Consumer Rights Act 2015. This means that all products must be of satisfactory quality, fit for their intended purpose, and as described in the listing.
Where a product develops a fault within 30 days of delivery, you are entitled to a full refund, replacement, or repair, at your choice. Between 30 days and six months, we will offer a repair or replacement in the first instance. If that is not possible or fails to resolve the issue, you are entitled to a refund. After six months, you may still have the right to a repair, replacement, or partial refund, but it may be necessary for you to demonstrate that the fault existed at the time of purchase.
Some products may also come with an additional manufacturer warranty. Details of any such warranty will be included in the product listing or within the product packaging. Manufacturer warranties are provided by the manufacturer and are separate from your statutory rights.
Any warranty or guarantee is void if the fault or damage is caused by misuse, negligence, unauthorised modification, accidental damage, or failure to follow the product instructions.
10. Liability and Limitations
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by UK law.
Subject to the above, SHOPNIX GROUP LTD shall not be liable for any indirect, consequential, special, or incidental loss or damage arising from the use of our products or services, including but not limited to loss of profit, loss of data, loss of business, or any economic loss, even if we had been advised of the possibility of such loss.
Our total liability to you in connection with any order shall not exceed the total amount paid by you for that order.
We do not accept liability for losses arising from events outside our reasonable control, including but not limited to acts of God, war, pandemic, industrial action, fire, flood, extreme weather, failure of third-party systems or services, or government restrictions.
11. Intellectual Property
All content associated with SHOPNIX GROUP LTD, including but not limited to our brand name, logo, product photographs, product descriptions, written content, and any other materials we create and publish, is the intellectual property of SHOPNIX GROUP LTD or is used with the permission of the relevant rights holder.
You may not copy, reproduce, republish, upload, post, transmit, or distribute any content associated with SHOPNIX GROUP LTD without our prior written consent. Any unauthorised use of our intellectual property may give rise to a legal claim.
You may share links to our store listings for personal, non-commercial purposes provided that no modification is made to the content and the source is clearly credited.
12. Prohibited Use
When using our services, you agree not to engage in any of the following prohibited conduct:
You must not use our services for any unlawful purpose or in a manner that violates any applicable local, national, or international law or regulation. You must not engage in any fraudulent activity, including submitting false orders, making dishonest claims, or providing false information. You must not attempt to circumvent any security measures or access systems, accounts, or data that you are not authorised to access. You must not use our services to harass, abuse, threaten, or harm our staff, representatives, or other customers. You must not submit false or misleading reviews or feedback about our products or service. You must not resell our products commercially without our prior written agreement. You must not use automated tools, bots, or scraping technologies to access our store without our consent.
We reserve the right to take appropriate legal or platform-level action in response to any breach of the above.
13. Customer Reviews and Feedback
We welcome honest feedback and reviews from our customers as they help us improve our products and service and assist other shoppers in making informed decisions. By submitting a review or leaving feedback, you confirm that your review is genuine, based on your actual experience, and is not defamatory, offensive, or misleading.
We reserve the right to respond publicly to reviews, particularly where we wish to address a concern, provide context, or correct factual inaccuracies. We will never attempt to suppress or remove legitimate negative feedback.
We do not incentivise or solicit positive reviews in exchange for discounts, free products, or any other benefit, and we do not engage in fake review practices.
14. Marketplace Platform Terms
Where you purchase our products through a third-party marketplace such as eBay or Amazon, the terms and conditions of that platform also apply to your transaction and your use of that platform. In the event of any conflict between these Terms and Conditions and those of the marketplace platform, the marketplace platform terms shall take precedence in relation to the platform itself, while our terms govern our obligations to you as the seller.
We are not responsible for the policies, practices, or conduct of any third-party marketplace platform. Any issues related to your use of those platforms should be directed to the platform itself in the first instance.
15. Privacy and Data Protection
Your privacy matters to us. The collection and use of your personal data in connection with your purchase and use of our services is governed by our Privacy Policy, which forms part of these Terms and Conditions and is incorporated by reference. We encourage you to read our Privacy Policy in full.
By using our services, you acknowledge and agree to the collection and use of your personal data in accordance with our Privacy Policy.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer based in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of your home jurisdiction.
Nothing in this clause affects your statutory rights as a consumer under applicable UK law.
17. Dispute Resolution
We always aim to resolve any complaint or dispute directly and informally in the first instance. If you have a concern or complaint, please contact us at info@shopnix.co.uk and we will do our best to resolve the matter quickly and fairly.
If we are unable to resolve the dispute directly, you may have the option to refer the matter to an alternative dispute resolution (ADR) service or an online dispute resolution (ODR) platform. You also retain the right to bring a claim through the courts at any time.
If you purchased through a marketplace platform, that platform may have its own resolution process which you are entitled to use. We will cooperate fully with any such process.
18. Severability
If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed to be severed from these Terms and Conditions. The remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any other policies or notices published on our store, constitute the entire agreement between you and SHOPNIX GROUP LTD in relation to your use of our services and your purchase of our products. They supersede all prior agreements, representations, and understandings between us.
No statement made by our staff or representatives, whether verbally or in writing, shall constitute a variation to these Terms and Conditions unless confirmed in writing by an authorised representative of SHOPNIX GROUP LTD.
20. Contact Us
If you have any questions about these Terms and Conditions, or if you wish to raise a complaint, request a return, or get in touch with us for any other reason, please contact us using the details below. We are committed to being responsive, helpful, and fair in all our dealings with customers.
SHOPNIX GROUP LTD 22 Green Lane Oldham Lancashire United Kingdom OL8 3AY
Email: info@shopnix.co.uk Phone: +44 7488308396
We aim to respond to all customer enquiries within two business days.
