Privacy Policy

Last Updated: June 2026

 

1. Introduction and Who We Are

SHOPNIX GROUP LTD (“SHOPNIX”, “we”, “us”, or “our”) is a UK-based retail company registered in England and Wales under company registration number 16538895. We operate as an e-commerce seller offering a wide range of products including home essentials, car accessories, tech gadgets, and lifestyle items.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with us, whether that is through our online store, marketplace listings, email communications, customer support channels, or any other touchpoints associated with SHOPNIX GROUP LTD.

Please read this policy carefully before using our services or providing us with your personal data. By shopping with us or using our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

This Privacy Policy applies to all customers, website visitors, newsletter subscribers, and anyone who contacts us for any reason.

 

2. The Data We Collect About You

We collect several categories of personal data depending on how you interact with us. We only collect what is genuinely necessary and relevant to providing you with our products and services.

Identity and Contact Information This includes your full name, billing address, delivery address, email address, phone number, and any other contact details you provide when placing an order or registering an account with us.

Transaction and Order Information This includes details of the products you have purchased from us, order numbers, payment amounts, refund history, dispute records, and communications related to your orders. We also store records of returns, replacements, and any claims you have made.

Payment Information We do not store your full card details on our systems. Payment processing is handled by third-party payment service providers who operate under their own strict security and compliance frameworks. We may retain confirmation of payment method type (e.g. credit card, PayPal) and partial payment references for record-keeping purposes.

Technical and Usage Data If you visit our website or online store, we may collect your IP address, browser type and version, operating system, referral source, pages visited, time spent on pages, clickstream data, and other diagnostic or analytical information.

Communications Data This includes any messages, emails, or enquiries you send us, including customer service communications, reviews, feedback, and complaints. This also includes records of our responses to you.

Marketing and Preference Data If you have opted in to receive marketing communications from us, we will hold records of your preferences, including the types of offers and updates you have expressed interest in.

Profile and Account Data If you create an account with us or on a marketplace through which we sell, we may hold your login credentials (in encrypted form), purchase history, saved items, and account preferences.

Fraud Prevention and Security Data We may collect and process data for the purposes of detecting, investigating, and preventing fraudulent transactions, chargebacks, and other illegal activity. This may include behavioural data and records linked to previous orders or disputes.

 

3. How We Collect Your Personal Data

We collect personal data in the following ways:

Directly from you when you place an order, create an account, contact our customer support team, sign up for marketing emails, leave a review or feedback, or participate in any promotion or competition we run.

Automatically through cookies, tracking technologies, and server logs when you visit our website or online store pages. Please see our Cookie Policy section below for more detail.

From third-party platforms such as eBay, Amazon, Etsy, or any other marketplace through which you purchase our products. These platforms share your order and contact information with us so that we can fulfil your order and communicate with you about it.

From payment processors and fraud prevention services who may share transaction data or risk signals with us as part of processing your payment or protecting both you and us from fraudulent activity.

From delivery and logistics partners who may provide updates or confirmations about the delivery of your order, including tracking information and delivery confirmation records.

 

4. Why We Use Your Personal Data and Our Legal Basis for Doing So

Under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we must have a lawful basis for processing your personal data. Below we explain the purposes for which we use your data and the legal grounds we rely on.

To Process and Fulfil Your Orders We use your identity, contact, and payment information to accept and process your orders, arrange dispatch, coordinate delivery, and handle any returns or replacements. This processing is necessary for the performance of a contract with you.

To Manage Your Account If you hold an account with us, we use your data to maintain that account, verify your identity, and provide you with account-related services. This is based on the performance of a contract.

To Communicate With You About Your Order We will contact you about order confirmations, dispatch notifications, delivery updates, and any issues with your order. This is necessary for the performance of our contract with you and is also in our legitimate interests to ensure a good customer experience.

To Handle Complaints, Returns and Disputes We use your data to investigate and resolve complaints, process returns, issue refunds, and manage any disputes raised through our platforms or directly with us. This is based on both contractual necessity and our legitimate interests in resolving issues fairly.

To Send You Marketing Communications If you have given your consent or if we have a legitimate interest to do so (for example, where you are an existing customer and we are marketing similar products), we may contact you with offers, promotions, and news about SHOPNIX. You can opt out of marketing at any time by contacting us or clicking the unsubscribe link in any marketing email.

To Improve Our Products and Services We use feedback, usage data, and purchasing patterns to understand what our customers want and to improve the range, quality, and presentation of our products. This is based on our legitimate interests.

To Comply With Legal Obligations We are required by law to retain certain records for tax, accounting, and regulatory purposes. We process data for these purposes based on our legal obligations.

To Prevent Fraud and Ensure Security We use data to detect suspicious activity, prevent fraud, and protect the security of our business and customers. This is based on our legitimate interests and, in some cases, legal obligations.

To Personalise Your Experience Where applicable, we may use your browsing and purchase history to recommend products or tailor the content you see. This is based on our legitimate interests and, where required, your consent.

 

5. Sharing Your Personal Data

We do not sell your personal data to third parties. We do not rent, trade, or otherwise disclose your data for commercial purposes unrelated to your use of our services. We may share your data only in the following circumstances:

With Delivery and Logistics Providers We share your name, address, and order details with courier and postal services in order to fulfil and track your delivery. Examples include Royal Mail, DPD, Evri, DHL, and similar carriers.

With Payment Processors We share necessary payment information with our payment service providers to process transactions securely. These providers operate under strict financial and data security regulations.

With Marketplace Platforms If you purchase through a third-party marketplace such as eBay or Amazon, those platforms may receive and share your data with us as part of facilitating the transaction. Their own privacy policies govern their use of your data.

With Customer Support Tools and Systems We may use third-party software to manage customer service communications. These providers process data on our behalf under strict data processing agreements.

With Marketing and Email Platforms If you have opted in to receive marketing, your email address and preferences may be processed by third-party email marketing platforms acting as our data processors.

With Professional Advisors We may share data with our accountants, auditors, solicitors, or other professional advisors where necessary and appropriate, subject to obligations of confidentiality.

With Regulatory and Law Enforcement Authorities We may disclose your data to HMRC, the police, courts, or other public authorities where we are legally required to do so or where we believe disclosure is necessary to prevent crime or protect rights.

In the Event of Business Transfer If SHOPNIX GROUP LTD is acquired, merged with another company, or its assets are transferred, your personal data may be transferred to the new owner as part of that transaction. We will notify you of any such change.

All third parties with whom we share your data are required to treat it with the same level of care and security that we apply ourselves. Where we share data with processors, we have data processing agreements in place.

 

6. International Data Transfers

SHOPNIX GROUP LTD is based in the United Kingdom. If any of our service providers or data processors are based outside the UK or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements. These safeguards may include standard contractual clauses, adequacy decisions, or other approved transfer mechanisms.

Where data is transferred internationally, we take steps to ensure that the country or organisation receiving the data provides an adequate level of protection equivalent to UK standards.

 

7. How Long We Keep Your Data

We only retain your personal data for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.

Order and transaction records are typically retained for a minimum of six years in accordance with UK tax and accounting requirements. Customer account information is retained for as long as your account remains active and for a reasonable period thereafter. Marketing data is retained until you withdraw your consent or opt out. Communications and complaint records are retained for a reasonable period following resolution of the matter concerned.

When data is no longer needed, we securely delete or anonymise it so that it can no longer be associated with you.

 

8. Your Rights Under UK Data Protection Law

As a data subject under UK GDPR, you have the following rights in relation to your personal data. We take all rights seriously and will respond to your requests within the timeframes required by law, which is generally one calendar month.

The Right to Access You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will provide this information free of charge in most cases.

The Right to Rectification You have the right to ask us to correct inaccurate or incomplete personal data we hold about you.

The Right to Erasure You have the right to ask us to delete your personal data where there is no longer a legitimate reason for us to continue processing it, where you withdraw consent, or where we have processed it unlawfully. This right is subject to certain exemptions, such as where we are required to retain data by law.

The Right to Restrict Processing You have the right to ask us to suspend processing of your personal data in certain circumstances, for example while you contest the accuracy of the data.

The Right to Data Portability Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

The Right to Object You have the right to object to processing based on our legitimate interests, including profiling. You also have an absolute right to object to your data being used for direct marketing purposes.

Rights Related to Automated Decision-Making and Profiling You have the right not to be subject to decisions based solely on automated processing where those decisions have a significant effect on you. We do not currently make any purely automated decisions of this kind, but we will always inform you if this changes.

The Right to Withdraw Consent Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us at info@shopnix.co.uk. We may need to verify your identity before we can act on your request. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection authority.

ICO Contact Details: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Website: www.ico.org.uk Helpline: 0303 123 1113

 

9. Cookies and Tracking Technologies

Cookies are small text files that are placed on your device when you visit a website. They help websites function properly, improve performance, and provide information to website owners.

We and our third-party service providers may use the following categories of cookies:

Strictly Necessary Cookies are essential for the website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in or filling in a form.

Performance and Analytics Cookies help us understand how visitors interact with our site by collecting information anonymously. This helps us improve the structure and content of our pages.

Functional Cookies allow our website to remember choices you make, such as language or region, and provide enhanced, more personalised features.

Targeting and Advertising Cookies may be set by us or third-party advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete them. However, please be aware that disabling certain cookies may affect the functionality of our website and your shopping experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

 

10. Marketing Communications

We may send you marketing emails, promotional offers, and product updates if you have opted in to receive them, or if you are an existing customer and we are contacting you about similar products or services, in line with the UK Privacy and Electronic Communications Regulations (PECR).

You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any marketing email we send, or by contacting us at info@shopnix.co.uk with the subject line “Unsubscribe.” We will process your request promptly and within the timeframes required by law.

Please note that even if you opt out of marketing communications, we may still contact you for transactional or service-related purposes, such as order confirmations, delivery notifications, or important updates about your account.

 

11. Children’s Privacy

Our products and services are intended for adults aged 18 and over. We do not knowingly collect or process personal data from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided personal data to us without your consent, please contact us immediately at info@shopnix.co.uk so that we can address the matter.

 

12. Security of Your Personal Data

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, disclosure, or destruction. These measures include, where appropriate, the use of encryption, secure server infrastructure, access controls, and regular security reviews.

While we take every reasonable precaution, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your data, but we commit to notifying you and the relevant authorities promptly in the event of a data breach that poses a risk to your rights and freedoms, as required by UK law.

You also play a role in keeping your data secure. If you hold an account with us, please keep your password confidential and do not share your login credentials with anyone. Contact us immediately if you believe your account has been compromised.

 

13. Third-Party Links and Platforms

Our store listings and website may contain links to third-party websites, platforms, or services. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of any third party and encourage you to read their privacy policies before providing any personal data to them.

This includes marketplace platforms through which you may purchase our products. Platforms such as eBay and Amazon have their own privacy policies that govern how they process your data independently of us.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer. When we make changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, notify you by email or through a notice on our store.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Continued use of our services after any changes have been made constitutes your acceptance of the updated policy.

 

15. How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us using the details below. We are committed to responding to all enquiries promptly and transparently.

SHOPNIX GROUP LTD 22 Green Lane Oldham Lancashire United Kingdom OL8 3AY

Email: info@shopnix.co.uk Phone: +44 7488308396

We aim to respond to all data-related enquiries within 5 working days and to all formal rights requests within the statutory one-month period.